The harness, however, was never the point of this extra day they took with my Jeep. This is confirmed by another Jeep dealer and the official Mopar wiring diagrams. The wiring kit she quoted is for non-Trailhawk models, as 2019+ Trailhawks were updated to have the required tow wiring all the way back to the rear hatch. I received a call from Lalena the next day saying I "used the wrong wiring harness" and she told me "the parts guy said I needed to use another wiring kit". He told me if I was wrong, I would pay for it. After about 10 minutes of back and forth, he decided he would test the fuses and keep my Jeep overnight. He told me that "if I know so f'ing much about the procedure, then I should just do it myself". I told him to please test the fuses because they would be receiving power had the job been done correctly. He told me they were not responsible for verifying the quality or accuracy of their work.
She directed to me to John, the service manager, who went completely went off on me and started from a position of defensiveness and condescension. I went back inside asking Lalena if they had tested the fuses specific to towing in the fuse box for power (there are 6 of them), as this would indicate if they had activated all the right things in the computer. They took 5 hours while I waited in the lobby with no one updating me on the status.Īfter it was done, I tested the trailer light connection and was not getting any power. The team immediately did not seem knowledgeable about the procedure. I dropped my Jeep off with the NW Jeep service department,who quoted me 1 hour to do this work. It's a process that has been done successfully using the exact parts I used and the procedure I asked for many times by other Jeep users. I installed the factory hitch and wiring harness as recommend by many Jeep mechanics across the country, and Mopar itself using my VIN. This process has been done by other dealerships for other people many times. I took my Jeep in to have factory towing capabilities enabled in the computer. It's where I leased my Jeep, where I have taken it for service, where I was planning on purchasing said Jeep from, and where I've sent friends and family for their Jeeps and Dodges.Īfter my experience with the service department over the past few days, I can no longer recommend NW Jeep to anyone due to the unethical treatment I received from John Goodner, the service department manager, and Lalena McKnight, a service advisor. I'll first say that I have been a customer of NW Jeep for several years. Medium Cadet Blue Metallic 2004 Chevrolet Astro Passenger RWD 4-Speed Automatic with Overdrive Vortec 4.3L V6 MPIRecent Arrival!Click, call or come by. Located in Beaverton, OR / 484 miles away from Rancho Cordova, CA Northwest Jeep Chrysler Dodge Ram (484 mi away)
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